Privacy Policy

Hoplon is committed to protecting the online privacy of visitors to our virtual environments. This Policy applies to the website and online services provided by Hoplon and complies with the Data Protection Directive of the European Union and the United States Department of Commerce. The purpose of this Policy is to inform you about the types of information we collect about you during your visit to our environments, how we can use that information, and how we disclose it to third parties. By accessing and using the and websites, your use indicates your agreement to the terms of this Policy. If you do not agree to this Policy, we kindly request that you do not use the Site. If you are under 18, you must read and accept these terms together with your parents or your legal guardian.

  1. Collected Information

  2. Personal Information

    In various sections of our sites, such as registration forms, surveys and polls, we may request that you provide “personal information” to us, such as your full name, username, email address, home address and/or home or business telephone number. You will always know when we collect personal information, because we do so only when you voluntarily send it to us through our online forms in secure environments (indicated by the padlock icon on your browser). While you are not required to provide us with any information to visit our websites, you might not be able to fully use every service if you choose not to provide certain information.

    Non-personal Information

    When you use our websites, we may also collect “non-personal information.” This is data that, in and of itself, alone, cannot be used to identify or contact you, such as demographic data – your age, gender, education, profession, postal code, etc. Non-personal information may also include technical data, such as your IP address, the type of browser you use, the websites you visit immediately before and after you visit our pages, and other anonymous data about your usage of our websites. Non-personal information may also include data that you provide to us through your use of our website.

    Online Purchases

    We collect personal information when you purchase products through our online shopping process in secure environments (indicated by the padlock icon on your browser). For example, before we process your orders, we request that you provide your full name, username, registered email address, contact information, a credit card or bank account number and, when necessary, a delivery address. In addition, we store information about your transactions with us to comply with current legislation, which requires us to have this data to issue bills of sale and other legal documents. We may use the information you provide to communicate with you about purchased products and provide targeted support related to these products.

    Cookies and Pixel Tags

    Like several other service websites, we use “cookies” and “pixel tags” to enhance your visits to our websites. A cookie is a small amount of data sent to your browser when you access our websites that is stored on your computer’s hard drive. Cookies do not store personal information unless you intentionally provide them. They store non-personal information, such as the websites or pages that your browser accessed immediately before and after arriving at our site, or how you browsed through our environments. A pixel tag is a feature used to understand the behavior of users visiting a page. This behavior generates non-personal information such as the IP address of the computer that requested the service, the time this was done, the time taken and the type of browser used. Hoplon use cookies and pixel tags to customize your experience on our sites, allowing us to deliver the type of content and relevant products that our customers generally seek, and for communication focused on our customers. For example, cookies allow us to recognize your browser as a previous visitor, and thus save and remember any preferences that may have been set when you previously browsed here. Our cookies may also store information that you have entered into a “shopping cart.” Most browsers can be configured to notify you when a cookie is being placed on your computer, or even to refuse cookies (which automatically blocks pixel tags), although this may affect your online experience. For example, since cookies are used to track shopping cart items through the options the user selects, you would not be able to make a purchase without them. You can delete cookies that are already on your computer. For more information on how to configure cookie options, see your browser’s “Help” section.

    Social Platforms

    On several occasions during your interaction with our websites, we offer the option to integrate your navigation with social platforms such as Facebook or Twitter. Read the privacy policies specific to these social platforms, since this Privacy Policy does not cover any publication on those platforms about your activities on our pages.

  3. How we Use Collected Information

  4. Our Services and Websites

    We use your personal information to provide you with any services you request, to communicate with you, and to allow you to make purchases. We use aggregate non-personal information about our users to understand our websites’ demographics, such as the geographical distribution of our users, their age groups, or a combination of these or other information. We use collected data to analyze traffic, identify trends, compile statistics, and understand how our websites are being used. This helps us to improve our content, our product offerings, our tools and our promotional initiatives, as well as to prevent or detect fraud or abuse on our websites and services. We also use them to enable third parties to perform their technical, logistical, or other duties on our behalf.

    Email Communications

    If you send us an email with questions or comments, we may use your personal information to respond to questions or comments, and we may save your questions or comments for future reference. However, it is not our standard practice to send emails unless you request a particular service that involves email communications or to provide customer support related to these products. When you create your Hoplon game account, we may send information about updates to our websites and games to your registered email address. However, we do offer the option to change your preferences if you choose not to receive such communications.

  5. Disclosure of Information to Third Parties

  6. Except as specifically provided for in this Policy, we do not share your personal information with any third party without your consent. At no time is the data transferred to agencies or companies for marketing or commercial purposes. We may disclose aggregate information such as demographic data and our statistical analyses to third parties to enable them to perform their technical, analytical, logistical, or other functions/duties on our behalf. In circumstances does such aggregate information include your personal information. Our websites may contain links to other sites. We have no control over the privacy practices or content of any of our partners (business partners or content partners), sponsors, or other websites whose links we provide on our pages. It is your responsibility to check the applicable privacy policy on the third-party site after clicking the link that takes you there. In our communications, both on our websites and by email, we may publish offers and messages from Hoplon partners. At no time is your demographic information shared with partners. All control over target audience selection and sending this type of communication is done by our team.

    Service Providers

    We sometimes hire unaffiliated companies to help us provide you with certain services. For example, we may hire a company to help us deliver our products or provide our services to you. In addition, we may use third parties to process online transactions and credit card payments. In these cases, you may need to share your personal information with them. We require such companies to use your personal information only to provide the specific product or service (including, but not limited to, completing your purchase, participating in a particular contest, receiving information, etc.), and we do not authorize them to use or store your personal information for any other reason. The data is sent using encryption and is used only at the time of the transaction. Hoplon employs measures and procedures to ensure that third parties respect your privacy.

  7. Security of Collected Information

  8. The security of your personal information is very important to us. We maintain physical, electronic and procedural safeguards to ensure the integrity of your personal data, including sophisticated encryption and authentication tools. When you make purchases, the entire transaction takes place in a secure, automatic and electronic environment without human contact. All information regarding your credit card will be transmitted using Secure Socket Layer (SSL) server technology and then encrypted in our database, so that it cannot be accessed externally. Your personal information passes through a secure network accessible only to a limited number of people who have special access rights, who are committed to maintaining the confidentiality of this data, and who are only called to action in the event of a need listed under “Other Disclosures.” The transactions on partner sites such as Steam and Nuuvem and responsibilities thereof. In this case, we recommend reading and studying the privacy policy provided by our distributors. Regardless of all our efforts, no online data transmission can be guaranteed to be 100% secure. Hoplon takes every measure and precaution to protect our users’ information. When you provide us with confidential information through our website, your information is protected both online and offline. If you have any questions about security on our website, please send a ticket to our Support Center.

  9. Accuracy of Collected Information

  10. If you have any questions about our Privacy, Cookie and Pixel Tag Policy, the accuracy of your personal information or how we use it, or if you have a request for us to correct it, update it, or remove it from our databases, you must notify us by submitting a ticket to our Support Center. After receiving the request to change your information, we will take every effort to ensure that all personal information stored in the databases Hoplon uses to operate our sites are updated, corrected, changed or deleted, as appropriate, as soon as reasonably feasible. However, we reserve the right to keep in our archives any information that we remove or change from the databases connected to our active website. We may store such information to resolve disputes, troubleshoot, and comply with terms of use.

  11. Changes to our Privacy Policy

  12. This Policy came into effect on 1 August 2017. We reserve the right to change this Policy at any time and we will post any changes as soon as they come into effect. Please check this Policy regularly to be aware of any changes.